Last Updated: 03/31/2025
At Gift Emporium, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
Eligibility:
• To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
• You must provide proof of purchase (receipt or order confirmation).
Return Window:
• You have 30 days from the date of purchase to request a return.
Non-Returnable Items:
• Gift cards
• Personalized or custom-made products
• Perishable items (e.g., food, flowers)
• Sale or clearance items
• Intimate or sanitary goods (e.g., face masks, personal care products)
• Downloadable software products
2. How to Initiate a Return
1. Contact Us:
• Email: support@giftemporium.com
• Phone: 1 (732) 684-3779
• Provide your order number, item details, and reason for return.
2. Approval:
• Our team will review your request and respond within 2-3 business days.
3. Return Shipping:
• Once approved, ship the item to:
Gift Emporium Returns
14 Bayside Ave. Barnegat, NJ 08005
• You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
4. Return Status:
• You will receive a notification once we have received and inspected your returned item.
3. Refunds
Approval and Processing:
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7-10 business days to your original method of payment.
Late or Missing Refunds:
• If you haven’t received a refund within the specified time, please check with your bank or credit card company first.
• If you’ve done this and still have not received your refund, please contact us at support@giftemporium.com.
4. Exchanges
• We only replace items if they are defective or damaged.
• If you need to exchange an item, contact us at support@giftemporium.com with details of the issue.
• Exchanges are subject to product availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide photos of the damage for verification.
6. Cancellations and Modifications
• Orders can be canceled or modified within 24 hours of placing the order.
• After this period, the order may already be processed, and we may not be able to make changes.
7. Shipping Costs
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
• If the return is due to an error on our part (e.g., wrong item sent), we will cover the return shipping cost.
8. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
• Email: support@giftemporium.com
• Phone: 1 (732) 684-3779
• Address: 14 Bayside Ave. Barnegat, NJ 08005
Thank you for shopping at Gift Emporium. We value your trust and aim to make your shopping experience as pleasant as possible!
